Salon Iris

We are experiencing increased error rates with our online services and are actively working to resolve them. Please check our Facebook page for periodic updates.

We recently experienced a service outage related to our Amazon servers impacting some of our Remote Access customers. These services should be restored for most customers. If you are still experiencing issues please follow the directions on this Support Article to restart the Remote Access service on your computer which should resolve the issue. Please check our Facebook page for more information. We apologize for any inconvenience this may cause and thank you for your service.

System Maintenance is scheduled between Monday night, June 19th, 9:00 pm EST and Tuesday morning, June 20th, 2:00 am EST. Customers may experience a brief interruption in our Cloud, Remote Access, Online Booking, and other online services during this time frame. We don't expect any long outages and all services should be restored quickly. We apologize for any inconvenience this may cause and thank you for your service and patience.

We recently experienced a service outage related to some Amazon Web Services, which affected key functionality of our Remote Access Service. This interruption happened on Thursday, June 22nd, between the hours of 9:00pm and 2:00am EST. The Remote Access Service is now fully restored. If you continue to experience issues with your Remote Access Service, please follow the directions on this Support Article to restart the Remote Access Service and try reconnecting again. You can also restart your computer to restart your service. If you are still experiencing issues afterwards please contact our support team at 1 (800) 604-2040.

All of our services have been restored after a brief interruption that impacted our Cloud, Remote Access, Online Booking, and other online services. This interruption occurred between 9:30 p.m. and 11 p.m. EST on April 10th. Thank you for your patience!

Frequently Asked Questions

How can I obtain my newest temporary serial number?

We are currently in the process of moving away from temporary serial numbers in order to save you time and headache. Instead, it is highly recommended that you register your software with your online Salon Iris...

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Do I need assistance to install Salon Iris?

Salon Iris is easy to install and most customers do not need assistance from support. Here are some instructions. Download the software. The latest version of Salon Iris software can be found here. After t...

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Will my computer be able to run Salon Iris?

Most modern PCs can run our software. You can view the hardware requirements for Salon Iris here. Mac computers can also run our software as long as they have a program like Parallels and a copy of Microsoft Wi...

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What is Microsoft SQL Server and do I need to purchase a copy of it?

SQL Server is the program that manages your information in Salon Iris. It’s included for free with Salon Iris. You don’t need to purchase it or pay anything extra if your business has less than 10 computers at ...

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Where can I download the mobile apps?

iPhone and iPad users can download our app from the Apple App Store, Android users can find the app in the Google Play store, Kindle users download our app from the Amazon Marketplace, and Blackberry 10 users c...

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Does my computer need to be on for Remote Access to work?

Yes, the computer with your database will need to remain on for Remote Access to work. Information from your database is synced right to the app, so real time access to it is critical.

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How do I manage employee permissions for Remote Access?

Access and permissions settings assigned in your software carry over to Remote Access and vice versa. To view the permissions settings for Remote Access functions only, log in to Remote Access with an administr...

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Will your Online Booking service work with my existing website?

Yes. Click here for a detailed walkthrough on exactly how to add Online Booking to your site.

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Will your Online Booking service work with my business' Facebook page?

Yes. Click here for a detailed walkthrough on how to add Online Booking to your page.

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I've forgotten my password. Can you help me override it?

Yes, we can. To recover any kind of password in the software, you can simply log into your authorized DaySmart account here and click on Help. There is a password reset tool here that will help you recover both...

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