Salon Iris

We are experiencing increased error rates with our online services and are actively working to resolve them. Please check our Facebook page for periodic updates.

We recently experienced a service outage related to our Amazon servers impacting some of our Remote Access customers. These services should be restored for most customers. If you are still experiencing issues please follow the directions on this Support Article to restart the Remote Access service on your computer which should resolve the issue. Please check our Facebook page for more information. We apologize for any inconvenience this may cause and thank you for your service.

System Maintenance is scheduled between Monday night, June 19th, 9:00 pm EST and Tuesday morning, June 20th, 2:00 am EST. Customers may experience a brief interruption in our Cloud, Remote Access, Online Booking, and other online services during this time frame. We don't expect any long outages and all services should be restored quickly. We apologize for any inconvenience this may cause and thank you for your service and patience.

We recently experienced a service outage related to some Amazon Web Services, which affected key functionality of our Remote Access Service. This interruption happened on Thursday, June 22nd, between the hours of 9:00pm and 2:00am EST. The Remote Access Service is now fully restored. If you continue to experience issues with your Remote Access Service, please follow the directions on this Support Article to restart the Remote Access Service and try reconnecting again. You can also restart your computer to restart your service. If you are still experiencing issues afterwards please contact our support team at 1 (800) 604-2040.

All of our services have been restored after a brief interruption that impacted our Cloud, Remote Access, Online Booking, and other online services. This interruption occurred between 9:30 p.m. and 11 p.m. EST on April 10th. Thank you for your patience!

Features Overview

Some text and/or controls are being cut off in the software

These instructions will help you modify your Windows settings so that everything in your software will be viewable again. This issue is caused by the DPI (Dots Per Inch) setting on your computer being set too h...

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Appointment Book Color Codes Overview

These instructions will help you set up color codes in your software to alter the appearance of tickets on your appointment book. There are two types of color codes: Standard and Custom. This article will teach...

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Password & Employee Access Overview

These instructions will help you set up and manage employee access (permissions) and employee passwords in your software. You may use password protection to assure privacy for any or all of the main screens and...

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Sales Tax Overview

These instructions will help you set up sales tax in all the appropriate areas of your software. It is a good idea to check with an accountant about your area's federal and local sales taxes. Configuring Tax A...

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Cash Drawer Balancing Overview

These instructions will help you set up a starting cash balance amount in your cash drawer, count it down accurately at the end of each business day, and get it set up for the next day. Cash Drawer Balance and...

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Cash Drop Overview

Your software allows you to record and track cash and check drops. A cash drop is an amount of cash removed from the cash drawer and placed in the safe or sent to the bank for deposit. There is no limit on the ...

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Petty Cash Overview

Petty cash transactions are money taken out of the cash drawer, i.e. if you buy coffee for your employees, and money put back in the drawer, i.e. change from the coffee purchase. Petty cash transactions do not ...

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Tips Overview

Employees may claim tips on an open ticket. Two types of tips exist: Direct Tip: a tip given directly to the employee. The tip amount does not appear on the client's receipt. The tip amount is reported in pa...

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Processing Returns

These instructions will help you learn to perform returns in your software. Returns can be done for both products and services. Product returns may be added back to stock during the transaction and defective it...

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Exporting Database Information

Your software has the ability to export many tables in the database using the Export function. Select the Tools pull-down menu. Click Export to Text File. On the Export Database Information to a Fil...

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