Salon Iris

For our customers using CardConnect for credit card processing, CardConnect is currently experiencing issues with processing payments. They are aware of the issue and are working to rectify the problem. For up to date information on the outage you can go to Status.CardConnect.com

On Wednesday July 24th our offices will be closed from 10AM to 5PM EST for a team building event. Our normal business hours will resume at 5pm Wednesday. Thank you for your understanding.

System Maintenance is scheduled Sunday night, April 22nd, between 10:00 PM and 5:00 AM EST Monday, April 23rd. While these database upgrades and maintenance is necessary, it will mean that our online services will not be available during this maintenance window. These services include: online booking, messaging, remote access, memberships or any account management. We apologize for any inconvenience this work may cause and thank you for your service and patience.

We recently experienced a service outage related to some Amazon Web Services, which affected key functionality of our Remote Access Service. This interruption happened on Thursday, June 22nd, between the hours of 9:00pm and 2:00am EST. The Remote Access Service is now fully restored. If you continue to experience issues with your Remote Access Service, please follow the directions on this Support Article to restart the Remote Access Service and try reconnecting again. You can also restart your computer to restart your service. If you are still experiencing issues afterwards please contact our support team at 1 (800) 604-2040.

All of our services have been restored after a brief interruption that impacted our Cloud online services. This interruption occurred between 9:45 a.m. and 10:55 a.m. EST on September 18th. We apologize for the inconvenience and thank you for your patience!

Adding Online Booking to Instagram

If you use Instagram for your business, you can now add a Book button to your Instagram profile which will direct your customers to your online booking website so that they can begin scheduling an appointment with you.
  1. Open up the Instagram app.
  2. Go to your business profile in the bottom right of the screen.
  3. Tap Edit Profile.
  4. Under Business Information, tap Contact Options.
  5. Tap  Add an action button.
  6. Select the action button for Salon Iris.
  7. Enter in the the URL of mysalononline.com/AccountName with AccountName being your online booking account name.
  8. Tap Done.
  9. Going back to your Instagram profile, there should now be a Book button. 
  10. When the Book button is pressed, it will open your online booking website so your clients can begin booking their appointment.
     

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