Salon Iris

We are experiencing increased error rates with our online services and are actively working to resolve them. Please check our Facebook page for periodic updates.

We recently experienced a service outage related to our Amazon servers impacting some of our Remote Access customers. These services should be restored for most customers. If you are still experiencing issues please follow the directions on this Support Article to restart the Remote Access service on your computer which should resolve the issue. Please check our Facebook page for more information. We apologize for any inconvenience this may cause and thank you for your service.

System Maintenance is scheduled between Monday night, June 19th, 9:00 pm EST and Tuesday morning, June 20th, 2:00 am EST. Customers may experience a brief interruption in our Cloud, Remote Access, Online Booking, and other online services during this time frame. We don't expect any long outages and all services should be restored quickly. We apologize for any inconvenience this may cause and thank you for your service and patience.

We recently experienced a service outage related to some Amazon Web Services, which affected key functionality of our Remote Access Service. This interruption happened on Thursday, June 22nd, between the hours of 9:00pm and 2:00am EST. The Remote Access Service is now fully restored. If you continue to experience issues with your Remote Access Service, please follow the directions on this Support Article to restart the Remote Access Service and try reconnecting again. You can also restart your computer to restart your service. If you are still experiencing issues afterwards please contact our support team at 1 (800) 604-2040.

All of our services have been restored after a brief interruption that impacted our Cloud, Remote Access, Online Booking, and other online services. This interruption occurred between 9:30 p.m. and 11 p.m. EST on April 10th. Thank you for your patience!

Integrate Online Booking with Facebook Mobile App

It is now possible to give your clients the opportunity to book with you right inside Facebook's mobile app. All you need to do is use the Create Call to Action button on your business' Facebook page. You will likely need to set up the integration using the Facebook website and not the app.
  1. Log in to your business' Facebook page and click the Create Call to Action button in the page header. 
  2. Select Book Now in the drop-down menu on the left. 
  3. Add the URL for the Booking page from your Online Booking site to the Website field. The URL will be http://[ACCOUNT NAME].mysalononline.com/Booking.
  4. Leave No selected in the option to link with an app.
  5. Click the Create button in the lower right.
That's it! Now, when clients visit your Facebook page using the mobile app, a band that says BOOK NOW will be stretched across the the top of the page just under the header. When clicked, the client will be taken to your booking page in the Facebook browser to create an appointment.

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