Salon Iris

We are experiencing increased error rates with our online services and are actively working to resolve them. Please check our Facebook page for periodic updates.

We recently experienced a service outage related to our Amazon servers impacting some of our Remote Access customers. These services should be restored for most customers. If you are still experiencing issues please follow the directions on this Support Article to restart the Remote Access service on your computer which should resolve the issue. Please check our Facebook page for more information. We apologize for any inconvenience this may cause and thank you for your service.

System Maintenance is scheduled between Monday night, June 19th, 9:00 pm EST and Tuesday morning, June 20th, 2:00 am EST. Customers may experience a brief interruption in our Cloud, Remote Access, Online Booking, and other online services during this time frame. We don't expect any long outages and all services should be restored quickly. We apologize for any inconvenience this may cause and thank you for your service and patience.

We recently experienced a service outage related to some Amazon Web Services, which affected key functionality of our Remote Access Service. This interruption happened on Thursday, June 22nd, between the hours of 9:00pm and 2:00am EST. The Remote Access Service is now fully restored. If you continue to experience issues with your Remote Access Service, please follow the directions on this Support Article to restart the Remote Access Service and try reconnecting again. You can also restart your computer to restart your service. If you are still experiencing issues afterwards please contact our support team at 1 (800) 604-2040.

All of our services have been restored after a brief interruption that impacted our Cloud, Remote Access, Online Booking, and other online services. This interruption occurred between 9:30 p.m. and 11 p.m. EST on April 10th. Thank you for your patience!

How can I obtain my newest temporary serial number?

We are currently in the process of moving away from temporary serial numbers in order to save you time and headache. Instead, it is highly recommended that you register your software with your online Salon Iris account as you will then no longer need to enter a temporary serial number each month. For directions on how to register with your online Salon Iris account, click here

If you are unable to register with your Salon Iris account, there are two ways to find your newest number. The first is by checking your e-mail. Each month we send a new number to the e-mail address(es) we have on file in your account. The subject line of the e-mail will be something like, "Your Salon Iris Software temporary serial number," and if you don't find this e-mail in your inbox, check any spam or junk mail folders as well. Don't forget to indicate that future e-mails from DaySmart Software should go to your inbox instead!
 

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