Salon Iris

We are currently experiencing increased error rates due to Amazon servers impacting our online services. These errors may cause issues with our Cloud services hosted in Amazon. Technicians are currently working to resolve these issues as fast as possible and expect all services to be restored shortly. We apologize for the inconvenience and thank you for your patience!

Upcoming Schedule: In observance of the holiday season, our office will close on Tuesday, December 19th at 1:00PM EST. Should you have a critically urgent support issue, please leave a voicemail with your name, business name or customer ID, and a brief description of your issue and one of our support specialists will return your voicemail within one business day. We will re-open for normal business hours on Wednesday, December 20th at 9:00AM EST. Thank you for your understanding, and we hope that you have a warm and safe holiday!

System Maintenance is scheduled between Sunday night, September 17th, 9:00 pm EST and Monday morning, September 18th, 12:00 am EST. Customers may experience a brief interruption in our Cloud, Remote Access, Online Booking, and other online services during this time frame. We don't expect any long outages and all services should be restored quickly. We apologize for any inconvenience this may cause and thank you for your service and patience.

We recently experienced a service outage related to some Amazon Web Services, which affected key functionality of our Remote Access Service. This interruption happened on Thursday, June 22nd, between the hours of 9:00pm and 2:00am EST. The Remote Access Service is now fully restored. If you continue to experience issues with your Remote Access Service, please follow the directions on this Support Article to restart the Remote Access Service and try reconnecting again. You can also restart your computer to restart your service. If you are still experiencing issues afterwards please contact our support team at 1 (800) 604-2040.

All of our services have been restored after a brief interruption that impacted our Cloud online services. This interruption occurred between 9:45 a.m. and 10:55 a.m. EST on September 18th. We apologize for the inconvenience and thank you for your patience!

Credit Card Reader Setup & Troubleshooting

These instructions will help you set up and use a USB credit card reader with your software. While most credit card readers are plug-and-play, requiring no additional drivers or software to operate, not all of them are created equal! It's not likely that a credit card reader purchased from a party other than DaySmart Software, Inc. or Xcharge will work for integrated credit card processing with your software. If you are having problems processing cards using a swiper purchased elsewhere, we recommend contacting us or Xcharge to purchase one that's properly encoded for processing with Xcharge.

Using Your Card Reader
Setup for this device is simple; just plug it into any available USB port on your computer! If this is your first time setting up processing with Xcharge, please contact them at (800) 338-6614 to ensure you have everything configured properly in the Xcharge software on your computer. If you're simply replacing an approved card reader with a new one, you should be able to just unplug the old one and replace it with the new one to continue accepting credit cards.

Occasionally, a device can become unregistered or unreadable by a USB port. If you have been processing cards without issue and your device suddenly stops reading cards, there are two things you can try in order to correct the issue before contacting Xcharge for further support. The first thing to try is switching the USB port your reader is using. Unplug it, wait about, ten seconds, and then move it to a new port. If this does not correct the issue, the second thing to try is restarting your computer. This may possibly resolve any issues that your USB ports are having registering the card reader that's connected. If neither of these resolve the issue and you're still unable to process cards, contact Xcharge technical support at (800) 338-6614.

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