Salon Iris

We are currently experiencing increased error rates due to Amazon servers impacting our online services. These errors may cause issues with our Cloud services hosted in Amazon. Technicians are currently working to resolve these issues as fast as possible and expect all services to be restored shortly. We apologize for the inconvenience and thank you for your patience!

Notice: Due to in office events on Tuesday, October 17th, we will be closing our phone lines between 5pm and 7pm Eastern Standard time. If you are in need of immediate technical assistance during that time, please leave us a voice mail and a technician will return your call after 7pm Eastern Standard time Tuesday evening. Alternatively, you can email us at support@daysmart.com. We apologize for the inconvenience and thank you for your patience!

System Maintenance is scheduled between Sunday night, September 17th, 9:00 pm EST and Monday morning, September 18th, 12:00 am EST. Customers may experience a brief interruption in our Cloud, Remote Access, Online Booking, and other online services during this time frame. We don't expect any long outages and all services should be restored quickly. We apologize for any inconvenience this may cause and thank you for your service and patience.

We recently experienced a service outage related to some Amazon Web Services, which affected key functionality of our Remote Access Service. This interruption happened on Thursday, June 22nd, between the hours of 9:00pm and 2:00am EST. The Remote Access Service is now fully restored. If you continue to experience issues with your Remote Access Service, please follow the directions on this Support Article to restart the Remote Access Service and try reconnecting again. You can also restart your computer to restart your service. If you are still experiencing issues afterwards please contact our support team at 1 (800) 604-2040.

All of our services have been restored after a brief interruption that impacted our Cloud online services. This interruption occurred between 9:45 a.m. and 10:55 a.m. EST on September 18th. We apologize for the inconvenience and thank you for your patience!

Client Retention Report

The Percent Retained report allows you to review the percent of new clients that return to your business for repeat services. Return rates are listed for each employee; the average return rate represents your business' overall return rate.
  1. Select Client Retention Report from the Reports drop-down menu.
  2. The Find Percent Retained screen will appear.
  3. Select the appropriate Date Range.
  4. Click Next.
  5. Select how many times the client must have returned to qualify as retained, i.e. 2 times.
  6. Click Next.
  7. Select the past number of days the client has to have returned to qualify as retained, i.e. 90 days. This includes the number of times that a client has returned, i.e. the client would be considered a returning customer if they have returned 2 times in the past 90 days since the initial visit.
  8. Click Finish.
  9. The Percent Retained Report will appear.

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