Salon Iris

Please be advised that we are aware that our Online Booking service may be experiencing issues. This is under investigation and will be resolved shortly

On Wednesday July 24th our offices will be closed from 10AM to 5PM EST for a team building event. Our normal business hours will resume at 5pm Wednesday. Thank you for your understanding.

System Maintenance is scheduled Sunday night, April 22nd, between 10:00 PM and 5:00 AM EST Monday, April 23rd. While these database upgrades and maintenance is necessary, it will mean that our online services will not be available during this maintenance window. These services include: online booking, messaging, remote access, memberships or any account management. We apologize for any inconvenience this work may cause and thank you for your service and patience.

We recently experienced a service outage related to some Amazon Web Services, which affected key functionality of our Remote Access Service. This interruption happened on Thursday, June 22nd, between the hours of 9:00pm and 2:00am EST. The Remote Access Service is now fully restored. If you continue to experience issues with your Remote Access Service, please follow the directions on this Support Article to restart the Remote Access Service and try reconnecting again. You can also restart your computer to restart your service. If you are still experiencing issues afterwards please contact our support team at 1 (800) 604-2040.

All of our services have been restored after a brief interruption that impacted our Cloud online services. This interruption occurred between 9:45 a.m. and 10:55 a.m. EST on September 18th. We apologize for the inconvenience and thank you for your patience!

Processing Returns

These instructions will help you learn to perform returns in your software. Returns can be done for both products and services. Product returns may be added back to stock during the transaction and defective items can simply be returned without being added back into the stock count. Service returns are typically done if a client is unhappy with the service that was provided. Service returns, like product returns, will reduce the commission for the employee included on the return ticket.

Only one booth renter or independent contractor can be selected on a ticket for all products and services being returned. In other words, multiple booth renters cannot be selected on the same ticket. This is due to how information is held in the database, reporting is done, and the ability to deposit credit card transaction amounts directly in each individual's bank account. If you only have direct employees, then multiple employees can be selected on a return ticket.

Product Returns
  1. Create a new ticket. The client's original purchase ticket should NEVER be used to capture a return.
  2. The Ticket Information screen will appear.
  3. Scan or enter the ID of the product that is being returned.
  4. In the Employee column, select an employee. If employees get product commission, the employee you select will lose commission for the item being returned. Refer to the client's receipt or purchase history for record of the original employee, if necessary. If you do not wish any employee to lose commission, select the (none) employee.
  5. The Type column is a pull-down menu. Change the type from P to R - Product Return (Add to inventory) if the product will be returned to inventory. If the item will not be returned to inventory, change the P to D - Product Return (Do NOT add to inventory).
  6. Repeat Steps 3-5 for each additional item being returned.
  7. The ticket Total will be a negative amount indicated by an amount in parentheses. The Tender amount will read $0.00. The Refund amount will be the total amount due to the client. Select the appropriate selection from the Type pull-down.
  8. If the refund type is Cash, click the Check Out/Close button and disburse the funds to the client. If you process credit cards with CardConnect or Xcharge, simply click the Return to Credit Card button to finish the transaction. The client's card must be present. If you do not use CardConnect or Xcharge, select the appropriate card type, click the Check Out/Close button, and process the return in your credit card terminal.
Service Returns
  1. Create a new ticket. The client's original purchase ticket should NEVER be used to capture a return.
  2. The Ticket Information screen will appear.
  3. Enter the ID of the service that is being returned.
  4. In the Employee column, select an employee. If employees get product commission, the employee you select will lose commission for the item being returned. Refer to the client's receipt or purchase history for record of the original employee, if necessary. If you do not wish any employee to lose commission, select the (none) employee.
  5. The Type column is a pull-down menu. Change the type from S to V - Service Return.
  6. Repeat Steps 3-5 for each additional service being returned.
  7. The ticket Total will be a negative amount indicated by an amount in parentheses. The Tender amount will read $0.00. The Refund amount will be the total amount due to the client. Select the appropriate selection from the Type pull-down.
  8. If the refund type is Cash, click the Check Out/Close button and disburse the funds to the client. If you process credit cards with CardConnect or Xcharge, simply click the Return to Credit Card button to finish the transaction. The client's card must be present. If you do not use CardConnect or Xcharge, select the appropriate card type, click the Check Out/Close button, and process the return in your credit card terminal.

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