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System Maintenance is scheduled between Monday night, June 19th, 9:00 pm EST and Tuesday morning, June 20th, 2:00 am EST. Customers may experience a brief interruption in our Cloud, Remote Access, Online Booking, and other online services during this time frame. We don't expect any long outages and all services should be restored quickly. We apologize for any inconvenience this may cause and thank you for your service and patience.

We recently experienced a service outage related to some Amazon Web Services, which affected key functionality of our Remote Access Service. This interruption happened on Thursday, June 22nd, between the hours of 9:00pm and 2:00am EST. The Remote Access Service is now fully restored. If you continue to experience issues with your Remote Access Service, please follow the directions on this Support Article to restart the Remote Access Service and try reconnecting again. You can also restart your computer to restart your service. If you are still experiencing issues afterwards please contact our support team at 1 (800) 604-2040.

All of our services have been restored after a brief interruption that impacted our Cloud, Remote Access, Online Booking, and other online services. This interruption occurred between 9:30 p.m. and 11 p.m. EST on April 10th. Thank you for your patience!

Sales Tax Overview

These instructions will help you set up sales tax in all the appropriate areas of your software. It is a good idea to check with an accountant about your area's federal and local sales taxes.

Configuring Tax Amounts
  1. Select Sales Tax Setup from the Products & Services pull-down menu.
  2. Check or uncheck the Warn if no sales tax information is entered box as desired.
  3. Select the appropriate radio bubble for your region.
    • United States, Canada, Mexico (tax exclusive to price): the tax amount is added on to the price of the product or service at the point of sale. This is done by multiplying the sales amount by the tax rate and adding that to the total, i.e. a product cost of $75 with a 33% tax would come out to $100, or $75 + ($75 x 33%)
    • UK, Europe, and Australia (tax inclusive to price): the tax amount is included in the final cost of the product already, i.e. a product cost of $100 with a 25% inclusive tax would mean that the product was $75 and the tax on the product was $25
      • The amount of tax is calculated by the formula [Collected Tax] = [Gross]*T/(T+1) where T is the tax rate.
      • When your software runs in VAT mode, the tax amount is recorded to 12 decimal places. This amount is saved in the database.
      • The Totals report uses the 12 decimal tax information from the tickets.
      • The tax amount on the tickets editing screen is not added to the total.
      • While on the Ticket Information screen clicking on the tax amount displays the full (non-rounded) tax amount.
  4. Click the Sales Tax Setup button.
  5. The Sales Tax Setup screen will appear.
  6. You will have at least one tax amount enabled. You may configure up to three. Enter the Name for each tax. Be sure to properly enter the amounts accurately for tax reporting purposes.
  7. Certain countries or US states/cities/counties may base the Sales Tax 2 amount off the ticket total plus the Sales Tax 1 amount, or they may base the Sales Tax 3 amount off the ticket total plus the Sales Tax 1 plus Sales Tax 2 amount. Check the appropriate COMPOUND TAX boxes if you need to do this.
  8. Click OK when finished.
Applying Sales Taxes
When it comes to applying sales taxes to products and services you offer, there are a few ways to manage which items are taxable and which are non-taxable.
  1. On individual ​Services
    1. Click the Services button or select Edit Services from the Products & Services pull-down menu.
    2. Double-click the desired service.
    3. Select the General tab.
    4. Check or uncheck the Apply Sales Tax box(es) in the Other section as desired.
    5. Click Save when finished.
    6. Repeat Steps b-e for any additional services you would like to modify.
  2. On individual Products
    1. Click the Products button or select Edit Products from the Products & Services pull-down menu.
    2. Double-click the desired product.
    3. Select the General tab.
    4. Check or uncheck the Apply Sales Tax box(es) in the Other section as desired.
    5. Click Save when finished.
    6. Repeat Steps b-e for any additional services you would like to modify.
  3. On an Open Ticket
    1. Add taxable products or services to an open ticket.
    2. Uncheck the box in the Tax column. This will remove tax from the item(s) on this ticket only. The taxable setting on the item(s) in the database will not be changed.
  4. Using the Database Summary and Editing Screen
    1. Select Database Summary from the File pull-down menu.
    2. In the Change Taxable Status section, taxes can be applied to and removed from all products and services. Typically, these tax settings are set on an individual basis, but this tool is useful if you need to mark everything taxable or non-taxable.
      • >> Set all PRODUCTS to TAXABLE: applies sales tax to all products
      • >> Set all PRODUCTS to NON-TAXABLE: removes sales tax from all products
      • >> Set all SERVICES to TAXABLE: applies sales tax to all services
      • >> Set all SERVICES to NON-TAXABLE: removes sales tax from all services
Calculating Sales Tax Totals
The Sales Totals and Sales Tax Report (Report #1) will calculate the amount of sales tax your business owes based on the closed ticket information generated with your software over the date range for which the report is run.
  1. Click the Totals button or select Sales Totals and Sales Tax Report from the Reports pull-down menu.
  2. Set the Date Range. For example, some municipalities require quarterly or biannual tax payments. Simply select the start and end dates.
  3. Select the Individuals to include. Booth renters and independent contractors are usually excluded from this reporting since their earnings and payments are separate from the business.
  4. Select All Computers in the Computers section to include tickets closed from all sources.
  5. Click OK to run the report. The tax totals are displayed in the Tax(es) section.

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