Salon Iris

We are experiencing increased error rates related to our Amazon servers impacting our online services. These errors may cause issues with our Cloud, Remote Access, Online Booking, and other online services hosted in Amazon. Technicians are currently working to resolve these issues. Please check our Facebook page for periodic updates.

We recently experienced a service outage related to our Amazon servers impacting some of our Remote Access customers. These services should be restored for most customers. If you are still experiencing issues please follow the directions on this Support Article to restart the Remote Access service on your computer which should resolve the issue. Please check our Facebook page for more information. We apologize for any inconvenience this may cause and thank you for your service.

System Maintenance is scheduled between Monday night, July 17th, 9:00 pm EST and Tuesday morning, July 18th, 12:00 am EST. Customers may experience a brief interruption in our Cloud, Remote Access, Online Booking, and other online services during this time frame. We don't expect any long outages and all services should be restored quickly. We apologize for any inconvenience this may cause and thank you for your service and patience.

We recently experienced a service outage related to some Amazon Web Services, which affected key functionality of our Remote Access Service. This interruption happened on Thursday, June 22nd, between the hours of 9:00pm and 2:00am EST. The Remote Access Service is now fully restored. If you continue to experience issues with your Remote Access Service, please follow the directions on this Support Article to restart the Remote Access Service and try reconnecting again. You can also restart your computer to restart your service. If you are still experiencing issues afterwards please contact our support team at 1 (800) 604-2040.

All of our services have been restored after a brief interruption that impacted our Cloud, Remote Access, Online Booking, and other online services. This interruption occurred between 9:30 p.m. and 11 p.m. EST on April 10th. Thank you for your patience!

Resetting Your Remote Access Password

These instructions will help you reset the password for your DaySmart (Remote Access) account if you have forgotten it.​

Reset using a web browser
  1. Navigate to https://online.saloniris.com/.
  2. Click the forgot your password? link under the password box.
  3. Type the E-mail address for the account in the dialog box and click the Reset my password button.
A password reset link will be e-mailed to the address you entered. 

Reset using the iPhone or iPad app
  1. Select Help from the Log In screen of the app.
  2. Select Reset Password in the Support section.
  3. Type the E-mail address for the account and select Done.
A password reset link will be e-mailed to the address you entered.

Reset using the Android app
  1. Select the Question Mark (?) icon from the Log In screen of the app.
  2. Type the E-mail address for the account and select Reset.
A password reset link will be e-mailed to the address you entered. 

After you have signed into your E-mail address, clicked the link to reset the password, and created a new password, you will be able to sign in to your account again.
 

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