Salon Iris

We are currently experiencing increased error rates due to Amazon servers impacting our online services. These errors may cause issues with our Cloud services hosted in Amazon. Technicians are currently working to resolve these issues as fast as possible and expect all services to be restored shortly. We apologize for the inconvenience and thank you for your patience!

Upcoming Schedule: In observance of the holiday weekend, our office will be closed on Saturday, May 26th and Monday, May 28th. We will re-open for normal business hours on Tuesday, May 29th at 9:00AM EST. Thank you for your understanding, and we hope that you have a safe and peaceful Memorial Day weekend.

System Maintenance is scheduled Sunday night, April 22nd, between 10:00 PM and 5:00 AM EST Monday, April 23rd. While these database upgrades and maintenance is necessary, it will mean that our online services will not be available during this maintenance window. These services include: online booking, messaging, remote access, memberships or any account management. We apologize for any inconvenience this work may cause and thank you for your service and patience.

We recently experienced a service outage related to some Amazon Web Services, which affected key functionality of our Remote Access Service. This interruption happened on Thursday, June 22nd, between the hours of 9:00pm and 2:00am EST. The Remote Access Service is now fully restored. If you continue to experience issues with your Remote Access Service, please follow the directions on this Support Article to restart the Remote Access Service and try reconnecting again. You can also restart your computer to restart your service. If you are still experiencing issues afterwards please contact our support team at 1 (800) 604-2040.

All of our services have been restored after a brief interruption that impacted our Cloud online services. This interruption occurred between 9:45 a.m. and 10:55 a.m. EST on September 18th. We apologize for the inconvenience and thank you for your patience!

Resetting Your Remote Access Password

These instructions will help you reset the password for your DaySmart (Remote Access) account if you have forgotten it.​

Reset using a web browser
  1. Navigate to https://online.saloniris.com/.
  2. Click the forgot your password? link under the password box.
  3. Type the E-mail address for the account in the dialog box and click the Reset my password button.
A password reset link will be e-mailed to the address you entered. 

Reset using the iPhone or iPad app
  1. Select Help from the Log In screen of the app.
  2. Select Reset Password in the Support section.
  3. Type the E-mail address for the account and select Done.
A password reset link will be e-mailed to the address you entered.

Reset using the Android app
  1. Select the Question Mark (?) icon from the Log In screen of the app.
  2. Type the E-mail address for the account and select Reset.
A password reset link will be e-mailed to the address you entered. 

After you have signed into your E-mail address, clicked the link to reset the password, and created a new password, you will be able to sign in to your account again.
 

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