Salon Iris

We are currently experiencing increased error rates due to Amazon servers impacting our online services. These errors may cause issues with our Cloud services hosted in Amazon. Technicians are currently working to resolve these issues as fast as possible and expect all services to be restored shortly. We apologize for the inconvenience and thank you for your patience!

Notice: Due to in office events on Tuesday, October 17th, we will be closing our phone lines between 5pm and 7pm Eastern Standard time. If you are in need of immediate technical assistance during that time, please leave us a voice mail and a technician will return your call after 7pm Eastern Standard time Tuesday evening. Alternatively, you can email us at support@daysmart.com. We apologize for the inconvenience and thank you for your patience!

System Maintenance is scheduled between Sunday night, September 17th, 9:00 pm EST and Monday morning, September 18th, 12:00 am EST. Customers may experience a brief interruption in our Cloud, Remote Access, Online Booking, and other online services during this time frame. We don't expect any long outages and all services should be restored quickly. We apologize for any inconvenience this may cause and thank you for your service and patience.

We recently experienced a service outage related to some Amazon Web Services, which affected key functionality of our Remote Access Service. This interruption happened on Thursday, June 22nd, between the hours of 9:00pm and 2:00am EST. The Remote Access Service is now fully restored. If you continue to experience issues with your Remote Access Service, please follow the directions on this Support Article to restart the Remote Access Service and try reconnecting again. You can also restart your computer to restart your service. If you are still experiencing issues afterwards please contact our support team at 1 (800) 604-2040.

All of our services have been restored after a brief interruption that impacted our Cloud online services. This interruption occurred between 9:45 a.m. and 10:55 a.m. EST on September 18th. We apologize for the inconvenience and thank you for your patience!

Transferring Salon Iris to a New Computer

These instructions will help you transfer your software from one computer to another.

Transferring to a New Server Computer
Follow these instructions if you are replacing a standalone system or the server in a network setting.
On Your Current Computer
  1. Make a backup of your database and save it on an external storage device, such as a flash drive or an external hard drive.
  2. To make this backup, open software and select File > Backup and Restore > Backup Database.
  3. You will be prompted to select a backup location. Select a location easily found again on the external device.
​​On Your New Computer
  1. Install the software. Be sure to install the same version that was running on the old computer unless you are updating to a newer version of the software. The version number can be found by going to Help > About. The software can be downloaded from the product website here.
  2. Once installed, open the program and register the software with your serial number.
  3. Restore your database.
    1. Plug in your external storage device.
    2. In the software go to File > Backup and Restore > Restore Database.
    3. Click on Restore Database from Backup.
    4. Select Restore a database from a specific location.
    5. In the navigation window, find your external device and select the backup file.
  4. If you are running a network version, then each client in your network will need to be directed toward the new server.
    1. Go to File Database Settings > Connection Settings > Edit Connection Settings.
    2. Select This is an additional computer (client) and press Continue.
    3. Select Manual Setup.
    4. Enter the new server name.
    5. Press Continue.
  5. Once the new computer is set up, you should deactivate and uninstall the software on the old computer. Go to Help > Deactivate Software and follow the steps for deactivating. Once deactivated, you can uninstall the program from Control Panel on your computer.
Transferring to a New Client Computer
If you are only replacing a client computer in a network, follow these instructions.
  1. Make sure the program is closed on the old computer.
  2. Install the software on your new computer. Be sure to install the same version that is currently running on the server computer. The version number can be found by going to Help > About. The software can be downloaded from the product website here.
  3. ​​Once installed, open the program and register the software with your serial number.
  4. Go to File > Database Settings Connection Settings > Edit Connection Settings. Select This is an additional computer (client) and press Continue. Select Manual Setup and type the server name to connect to the server computer. The server name can be found on any working networked computer in the Database Settings > Connection Settings screen.
  5. Close the software on the new computer.
  6. Open the software on the original computer. Go to Help Deactivate [Program Name] and follow the steps for deactivating.  Once deactivated, you can uninstall the program from Control Panel on your computer.
Troubleshooting Tips
  • If you are having difficulty connecting a client computer connect to the server computer, refer to the article here.
  • If you get a message that the server computer is running a different version than the client computer, then you will need to make sure both the client and server are on the same version and build.
    1. Go to Help About on the server and client(s).
    2. If the Version and Build do not match on both computers, update them to the most recent version and build available.

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