Salon Iris

We are currently experiencing increased error rates due to Amazon servers impacting our online services. These errors may cause issues with our Cloud services hosted in Amazon. Technicians are currently working to resolve these issues as fast as possible and expect all services to be restored shortly. We apologize for the inconvenience and thank you for your patience!

Upcoming Schedule: In observance of the holiday season, our office will close on Tuesday, December 19th at 1:00PM EST. Should you have a critically urgent support issue, please leave a voicemail with your name, business name or customer ID, and a brief description of your issue and one of our support specialists will return your voicemail within one business day. We will re-open for normal business hours on Wednesday, December 20th at 9:00AM EST. Thank you for your understanding, and we hope that you have a warm and safe holiday!

System Maintenance is scheduled between Sunday night, September 17th, 9:00 pm EST and Monday morning, September 18th, 12:00 am EST. Customers may experience a brief interruption in our Cloud, Remote Access, Online Booking, and other online services during this time frame. We don't expect any long outages and all services should be restored quickly. We apologize for any inconvenience this may cause and thank you for your service and patience.

We recently experienced a service outage related to some Amazon Web Services, which affected key functionality of our Remote Access Service. This interruption happened on Thursday, June 22nd, between the hours of 9:00pm and 2:00am EST. The Remote Access Service is now fully restored. If you continue to experience issues with your Remote Access Service, please follow the directions on this Support Article to restart the Remote Access Service and try reconnecting again. You can also restart your computer to restart your service. If you are still experiencing issues afterwards please contact our support team at 1 (800) 604-2040.

All of our services have been restored after a brief interruption that impacted our Cloud online services. This interruption occurred between 9:45 a.m. and 10:55 a.m. EST on September 18th. We apologize for the inconvenience and thank you for your patience!

Add Online Booking to your business' Facebook page

Adding the booking portion of your Online Booking page to your business' Facebook page is easy.
  1. ​Log in to your Online Booking website by selecting Manage Site at the bottom of your website.
  2. Select Website Options in the Navigate panel on the left.
  3. Choose Facebook Integration in the Set Your Preferences section.
  4. Click the Login with Facebook button. You will be prompted to sign into your Facebook account. Once you are signed into Facebook, click the Connect a Facebook Page button.
  5. Once you're signed in select the business page you want the plugin to appear on and click Add Page Tab.
  6. If you want to alter the appearance of the booking plugin, select Change Plugin Appearance. Make the desired changes and see a preview with the Open Preview button or click the check mark icon to save changes. Your plugin will update and appear on your Facebook page automatically. If you do not see the results of your changes immediately, refresh your browser or close the page and reopen it.
  7. Press the Create 'Book Now' button and follow the directions that appear in the pop up window.
  8. It is important to note that the Facebook mobile app does not allow integration of third party software plug-ins. For this reason, the Online Booking plug-in will only appear when the client is using Facebook in a web browser. An alternative to getting a visible link to your Online Booking page through the mobile app is to add the Booking Page URL as your Website entry on your Facebook page.

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